Frequently Asked Questions

Warranty 

Where can I find the manufactures warranty for my product?

Warranty can be found at www.northshoredoor.ca/warranty-finishing. If you are unsure of the manufacture of your product, please reach out to our customer service representatives.

Are there specific finishing instructions for my door?

Yes, each manufacturer requires finishing which if not met can invalidate their warranty. This can be found at www.northshoredoor.ca/warranty-finishing

Are there specific finishing instructions for my door?

Yes, each manufacturer requires finishing which if not met can invalidate their warranty. This can be found at www.northshoredoor.ca/warranty-finishing

My door, window or hardware was not installed by North Shore Door, do I still qualify for a warranty?

Yes! Most products sold by North Shore Door are covered under their manufacturer’s warranty. Please refer to our website for a detailed warranty from each manufacturer. North Shore Door is not responsible for finishing or install costs on warranty replacements.

Service

Who do I contact if there is an issue with my product after I have received it?

All service requests must be submitted via North Shore Door’s website. A representative will get back to you within 5 business days.

Who do I contact if there is an issue with my product after I have received it?

All service requests must be submitted via North Shore Door’s website. A representative will get back to you within 5 business days.

New Orders 

Can I make adjustments to my order once is has been confirmed?

You can make changes up to 48 hours after your order has been confirmed.

Can I make adjustments to my order once is has been confirmed?

You can make changes up to 48 hours after your order has been confirmed.

What can I expect from my delivery?

All deliveries from North Shore Door are curbside only. Our drivers will assist in unloading the product off of the truck but all deliveries require help to unload. A swamper may be available from North Shore Door with pre-booking for an additional cost.

I have hired a courier to deliver my product and it arrived damage, what do I do?

North Shore Door is not liable for product damage on third party couriers. If product is received damage, it is advised to reach out directly to the courier service.