Frequently Asked Questions

Warranty 

Where can I find the manufactures warranty for my product?

The warranty can be found at www.northshoredoor.ca/warranty-finishing. If you are unsure of the manufacture of your product, please reach out to our customer service representatives.

Are there specific finishing instructions for my door?

Yes, each manufacturer requires finishing which if not met can invalidate their warranty. This can be found at www.northshoredoor.ca/warranty-finishing. We recommend not finishing your door in a dark stain or black as it can result in your warranty being void.

I had my door, window, or hardware installed by North Shore Door, is there a warranty specific for that?

North Shore Door offers a complete 1-year warranty on all installed products. Hardware not included.

My door, window, or hardware was not installed by North Shore Door, do I still qualify for a warranty?

Yes! Most products sold by North Shore Door are covered under their manufacturer’s warranty. Please refer to our website for a detailed warranty from each manufacturer. North Shore Door is not responsible for finishing or install costs on warranty replacements.

Service

Who do I contact if there is an issue with my product after I have received it?

All service requests must be submitted via North Shore Door’s website. A representative will get back to you within 5 business days.

Do I need to provide anything when submitting a service request?

Yes, you will be asked to submit the original order number, contact information, job address, and photos/videos of the issue.

New Orders 

Can I make adjustments to my order once it has been confirmed?

You can make changes up to 48 hours after your order has been confirmed.

Does North Shore Door deliver?

Yes! North Shore Door can deliver.

What can I expect from my delivery?

All deliveries from North Shore Door are curbside only. Our drivers will assist in unloading the product off of the truck but all deliveries require help to unload. A swamper may be available from North Shore Door with pre-booking for an additional cost.

I have hired a courier to deliver my product and it arrived damaged, what do I do?

North Shore Door is not liable for product damage on third-party couriers. If the product is received damaged, it is advised to reach out directly to the courier service.

Contact Us For More Information

604.980.3667

 

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