The warranty can be found at www.northshoredoor.ca/warranty-finishing. If you are unsure of the manufacture of your product, please reach out to our customer service representatives.
Yes, each manufacturer requires finishing which if not met can invalidate their warranty. This can be found at www.northshoredoor.ca/warranty-finishing. We recommend not finishing your door in a dark stain or black as it can result in your warranty being void.
North Shore Door offers a complete 1-year warranty on all installed products. Hardware not included.
Yes! Most products sold by North Shore Door are covered under their manufacturer’s warranty. Please refer to our website for a detailed warranty from each manufacturer. North Shore Door is not responsible for finishing or install costs on warranty replacements.
All service requests must be submitted via North Shore Door’s website. A representative will get back to you within 5 business days.
Yes, you will be asked to submit the original order number, contact information, job address, and photos/videos of the issue.
You can make changes up to 48 hours after your order has been confirmed.
Yes! North Shore Door can deliver.
All deliveries from North Shore Door are curbside only. Our drivers will assist in unloading the product off of the truck but all deliveries require help to unload. A swamper may be available from North Shore Door with pre-booking for an additional cost.
North Shore Door is not liable for product damage on third-party couriers. If the product is received damaged, it is advised to reach out directly to the courier service.
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We have discovered some technical issues with our form submission system.
If you have submitted a form in March 2023 and have not heard back from us please give us a call at (604) 980-3667 and we’ll be happy to assist you.
We apologize for any inconvenience.
If you submit a general inquiry or a inquiry through our service portal during this or any future visit to our website and do not hear back in 48 hours, please give us a call to follow up.
We appreciate your understanding!